Information FAQ

CanadaWig.com is Canada's Leading Supplier of Premium Brand Name Wigs
 
 
Petite | Average | Large | Mono Top | Lace Front | Basic Cap
Short | Mid-Length | Long | Curly | Straight
Human Hair | Heat-Friendly | Synthetic

 


 


 

 

About Us
Online Ordering
Secure SSL Encryption
Payments
Order by Phone
Shipping
Privacy
Terms and Conditions

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Exchange and Refund Policy
Cancellations
Coupon Codes & Discounts:  How to apply a discount?
Store Credits
Help & Donations
Reimbursements

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Wig Cap Styles
Synthetic, Fiber Blends or Human Hair?
Sizing & Color


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Hair Styles and Ideas:

Buns & Updos
Ponytails Hair Additions
Formal Hairstyles
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Canada Wigs Toronto Wig Shop | www.canadawig.com

 

 

 

            ABOUT US:     CANADA'S LEADING SUPPLIER OF PREMIUM NAME BRAND WIGS

 

We are a proudly Canadian based online retailer of wigs and hair accessories located in Toronto, Ontario Canada.


We have enjoyed the success in both online, e-commerce business(12+ years) and in brick and mortar retail (30+ years).  Our longevity and success have been a direct result of our going above and beyond to serve our customers with the best quality customer service possible. And, the absolute best  Brand Name  new products from brand name manufacturers, full stop.  New collections and all new arrivals are updated regularly!

Our goal is to make YOU feel good and look FABULOUS.  How are we doing?  Please let us know!

Feel free to browse at our lovely selection of name brand wigs and products, when you are ready to order, (or even just make your wishlist and receive our news), please create an account.  You will receive coupons in your email to take advantage of great deals during our blowout promotions and mega sales.

 

If you have any questions or concerns about a purchase or product, we are here to help!
Please feel free to contact us.

 

 

 

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HOW TO ORDER ONLINE:

 

All of Canadawig.com prices are listed in CAD $ Canadian Dollars.

It is easy to shop online and navigate our store.  Select the goods you wish to purchase, select the shade and size (if applicable) and click ADD TO CART.  Once you have done so, your items will appear in your shopping cart.  Continue shopping, or if you are satisfied with the items in your shopping cart, you may begin the CHECK OUT process.

 

During the Check Out process, you will be asked for your shipping and financial information.  If you have a coupon code, now is the time to enter it.  After you have submitted your order, you will receive an email confirmation with all of the details of your purchase.

 

Once your payment has been processed, an email with your package tracking information will be dispatched allowing you to track your order once shipped.

 

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IS IT SAFE TO ORDER ONLINE?

 

Absolutely!  Please feel safe and secure during your shopping experience with us on our secured SSL encrypted server which is the cutting edge in industry standards of online shopping.  All of your information is completely encrypted and cannot be eavesdropped upon as it is transmitted over the internet.  Further to that, we store NO personal financial information on our servers.  ALL personal financial information is stored on our merchant bank account's server.  This policy will always remain intact.  So, you have the freedom to shop worry free on CanadaWig.com and we thank you for shopping with us!!

 

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ACCEPTED PAYMENTS:

 

CanadaWig.com prices are listed in Canadian Dollars:  CAD

 

We have several accepted payment methods available:

 

We accept all Major Credit Cards safely and securely with our Payment Processor.


Visa Accepted | CanadaWig.com        MasterCard Accepted | CanadaWig.com

 


We also accept Paypal payments using all major Credit Cards.

 
PayPal Acceptance Mark

 

 

 

 

 

 

 

 

We also accept Interac eTransfer bank payments:
For Interac eTransfer payments which are only available in Canada with participating banks (for more info, click here), simply check out using Interac eTransfer as your payment method and our company Interac instructions will follow.  Payment must immediately follow your order to begin processing your purchase.

Canada Wigs also accepts Interac e-Transfers

 

We also take Phone Orders if you prefer not to complete your order online.  Register your account and give us a call!  We're more than happy to help.

CanadaWig.com Phone Orders

 

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PHONE ORDERS:

Canada Wigs Order by Phone | www.canadawig.com

Please feel free and call our office to place your order during regular business hours. 

 

Have your style and color selection handy, along with your credit card information.

 

We will manually process your order.  Please register and  and create your personal account.  Then you will receive all email confirmations of your transactions and the shipping tracking code for all of your orders.

 

 

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SHIPPING & DELIVERY:

 

Free Shipping within Canada for orders over $100-

Please note:  if we have a promotional sale or coupon running, we may or may not offer free shipping in conjunction with these promotions.  It will clearly be stated on the sale information if free shipping is included during these events.  The free shipping option to the Yukon, Northwest Territories, Nunavut or some other remote locations may incur a small surcharge.  If your order will be shipping to these remote locations, we will let you know prior to processing if you will incur a shipping surcharge.

 

CanadaWig.com ships to many countries in addition to Canada!   We regularly ship to the USA, the UK and Europe.  Once you create an account and add items to your shopping cart, you may calculate the shipping costs to your location on the bottom left hand side of the SHOPPING CART.
We ship our orders with tracking enabled to view the progress of your order until it arrives at your door.  Some remote locations in the USA, UK and Europe may incur an additional shipping surcharge.  You will be notified prior to processing your order if you will incur an additional shipping surcharge.

 

We currently use Canada Post for the majority of our shipments and will always select the best carrier for your order.  We are not responsible for any customs fees or duties once it leaves Canada.  We will always do our best in choosing the top delivery system to better serve our clientele.  Sales tax is charged according to the province or territory to which the item is shipped. Additional shipping charges may be applied for remote areas.  You will be advised of any additional shipping charges(if any) when ordering.

 

Click to view our map to see when you will receive your order in Canada:
Canada Wigs Delivery Dates Expedited Shipping Canada Post

 

 

We do our best for fast and efficient processing and shipment of your order.   You can provide special delivery instructions in the Extra Notes & Comment area found in the payment and review screen during the checkout process.

 

Please note: business days do not include weekends or holidays.  We are located in Toronto Ontario, Canada and our time zone is: EST

 

Additional shipping and handling charges will be charged on all orders that are returned to us for an incorrect address or delivery refusal of 25% domestically and 50% internationally.  You are responsible for entering your correct shipping address and postal code.  Please check your invoice immediately for the SHIPPING ADDRESS you entered upon creating your order.  This email will arrive in your inbox within a couple of minutes of placing your order!  Check your Spam or Bulk email folders in case you do not receive it, and make sure to mark our email as "NOT SPAM" so they always arrive in your inbox in the future.

 

With the majority of our regular shipments in North America, we are grateful our happy and loyal customers are located all over the globe!

 

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RETURNS / EXCHANGE POLICY:

 

We do not offer refunds, exchange only.   We certainly offer our clients a color exchange because we understand that each display varies greatly from the many types of monitors or devices.  We do offer 1 (one) exchange or a store credit for that exchange.  Store credits have no expiry.

 

You are responsible for the shipping back and it must be returned in its original packaging with none of the original labels removed.  It must also NOT be tried on extensively as to disrupt the factory preset, worn, brushed, combed, washed, and it must be completely scent-free, no tobacco smoke or perfume!
It must be in its original packaging with all tags attached.

 

Any wig or hairpiece exchange must be started within 5 days of receipt of your order.  Once your goods have been delivered and you absolutely know the color is not a match, you have 5 days to initiate your exchange.

 

Contact us immediately with your name, email and description of the item you wish to exchange.  We will send you an RMA number to proceed with the exchange.  Once you receive the authorization number and return instructions from us, you must return the goods within a day or two during which time we will assist you in your alternate color selection or store credit.

 

Only one exchange per item is permitted.  Regardless of the item exchanged, you are responsible for the re-shipment charges to send your new selection to you.  Thank you for understanding our exchange policy regarding our wigs and hairpieces.  If you are unsatisfied with a style, we will absolutely work with you to ensure you are satisfied with a new style to suit your needs.  Re-stocking charges will apply.

 

Please Note Final Sales: All Sales are FINAL on "Costume wigs", "Vivica Fox line, all "Special Orders",  "On Sale" items, "Specials", "Promotions", "Clearance",  "Discontinued" items,  "Hair Care" Products, Liquids, Stands and Accessories.

 

Please Note Coupons & Special offers are not accepted for exchanges.

 

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CANCELLATION POLICY:

 

If you have a change of heart and decide to cancel your order before it is shipped, you will incur a $45.00 transaction fee.  If we have already shipped and you wish to cancel your order after it has been shipped, this will result in a $65.00 re-stocking fee with no refund for shipping and handling.  In order to process the cancellation, we must receive the goods unopened and in the original packaging that it was sent.

 

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STORE CREDITS:

 

All Canada Wig online credits have no expiry date.  When you are issued an account credit, please be assured you have no time limit to use it and enjoy shopping at anytime.

 

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Coupon Codes & Discounts:  How do I apply the discounts?

 

During a sale, we offer discounts that can be applied to part of your order, or your entire order depending on the current promotion!  In order to use the coupon code, simply view your cart and on the bottom left hand side, click on USE COUPON CODE and the discount will be applied to your cart.

 

 


HOW CAN YOU HELP?

 

Do you want to donate hair?  There are many children in need, please visit Locks of Love.  Locks of Love has recipients in the USA and Canada and is working towards its goal to help every financially disadvantaged child suffering from long-term hair loss. Another way you may wish to help is with your Donation to the Cancer Society for their continued and tireless research.

 

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MEDICAL REIMBURSEMENT:

 

If you are using your wig for a medical reasons, you may be able to be reimbursed by your extended health benefit plan or insurance company.  Alternatively,  you may qualify for a medical-expense tax credit deduction on your tax return.  Please make sure to keep your original receipt.
 

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UNDERSTANDING WIG CAPS:

 

Hair is attached to the "base" or "cap" of the wig.  On most wigs, the hair is attached in wefts which are doubled threads of hair sewn closely together in long rows which are then machine (or hand) sewn or hand-tied.  There are many different cap styles, below are the ones we offer:

 

Standard basic caps are the most common and most affordably designed wig styles. These are machine caps, which have a closed lace portion at the crown that is pre-designed into a specific style so you cannot see through the cap.  Usually has natural volume and lift on the top crown.

 

Capless wigs, also known as Open Caps are similar to the Standard caps design or Basic Caps without the closed lace portion at the crown.  It has open-wefting in the crown, back and sides allowing for full ventilation.  The open spaces allows air to flow freely which allows the cap to remain cooler and lighter weight than Standard caps.

 

Monofilament caps (Mono-Top) are constructed using a fine, breathable material at the crown which gives the appearance of your own scalp.  These usually have mono-tops and wefted sides and back.  Monofilament caps allow for the most natural looking hair because the hair can be parted and brushed in all directions which makes the styling highly versatile.

 

Some Monofilament wigs may be entirely Hand-Tied so your scalp top, sides and back look natural from all directions.  Monofilament wigs are an excellent choice for a high-quality wig.

 

Lace Front wigs are made with an invisible lace portion that runs along the forehead offering the appearance of your own naturally growing baby hairs at the hairline.  This is the best choice if you wish to wear your hair in many different styles, including brushed back off of the face as the lace is virtually undetectable.

 

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WHICH HAIR TYPE IS BEST FOR YOU?

 

At one time, Synthetic fiber wigs "looked" like synthetic hair.  The hair industry has grown leaps and bounds in the last decade making the Synthetic Fibers of today nothing like its predecessor.  The high quality Synthetic Fiber wigs at CanadaWig.com are the absolute top of the line, highest quality hair available making it almost indistinguishable from human hair.  They are easy to care for and much easier on the pocket book.  Most synthetic fiber styles have built-in memory to maintain wave, curls, texture and volume.  This allows for minimal care.  You may not heat synthetic wigs, color, perm, use blow dryers, etc.  This will cause irreparable damage.  Also, please note:  When baking/cooking, ensure to stay far back when opening the oven door so you do not "burn" your hair fiber!!

 

Heat-Resistant Synthetic Fiber wigs behave exactly like regular synthetic wigs, with the added ability to use heated thermal tools at temperatures between 320 to 350 degrees.

 

Human Hair wigs offer the most natural looking wigs which can be styled, trimmed, colored and permed as you would your natural hair.  They are longer lasting and more durable than a synthetic fiber wig.  They require a higher level of care, shampooing, conditioning, drying and styling as you would your own hair, especially on humid or wet, frizzy hair days.  And, they are significantly higher in cost than synthetic fiber or blended fiber wigs.  Almost all human hair available derives from Chinese, Indian and European Caucasian.  Most human wigs are Indian Remy, keeping the hair cuticle flowing in the same direction of growth, cutting down significantly on tangling.

 

Human Hair Blended Fiber wigs behave like Synthetic, retaining the style better than a 100% Human Hair wig which offers a very natural look that can be styled with heat tools.  Most are a mix of Human Hair and Heat-Resistant Synthetic.

 

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WIG SIZING AND CHOOSING THE CORRECT COLOR:

 

The majority of wig orders (99.9%) we process are of Average size.  Average size wigs fit heads from approximately 21.5" to 22.5".
Petite wigs fit 19" to 21" and Large size fit 23"- 24".  Most of our wigs have adjustable sizing and can be tightened or loosened about 1/2" each side with small elasticized clips or velcro straps built-in to the cap.  Additionally, some wigs have ear tabs that can be adjusted for a closer fit to your face.

Please do take the time to take proper measurements of your head if you have never worn a wig and do not know your size.  Measure completely around your head perimeter where your natural hairline grows right around.  If you don't have a measuring tape, take a piece of string and cut that to your size following the same rule as above, then measure it up against a ruler.  Your wig should sit on your natural hairline right around your head, on your forehead around your ears and down to your nape.

 

We have much experience with colors looking different on every computer there is out there!  The computer settings on your monitor may change or alter the real color of your wig. If you are not sure of your hair color, you may order a color ring or send us a swatch of the hair color for matching.  We operate a Color Ring Loaner Program which affords you the luxury of a credit towards your hair purchase upon its return.

 

Please Note:  Not all colors are available in all styles.

 

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PRIVACY POLICY

 

CanadaWig.com recognizes the importance of maintaining your privacy. We value your privacy, make every effort to protect it and appreciate your trust in us. This Privacy Policy applies to both current/former online customers.

 

By visiting and/or using our website, you agree to our Privacy Policy.

 

Information We Collect:
We do not store the financial information of our customers on our servers.  We never, at any point, have access to your financial information.  This is directly handled by our third-party processors.  Whenever you visit our website, we automatically collect some information about your transaction with us, and use of our website.  For example, we automatically collect your IP address for our internal use only to help us administer our website. We also automatically track certain information about your activities on our website such as the type of web browser you are using.  If you are a registered user, we link this collected data to the personally identifiable information we collect about you.  For example, if you register or sign up for an account with us, we collect your name and e-mail address. If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, your order information and purchase and payment history.  If at any time you would like us to delete your registration information, feel free to contact us.  Please be sure to include your email/full name.

 

Cookies and Similar Files:
Our Website uses “cookies” and files that are similar to cookies. Cookies are alpha numeric identifiers created by your browser at our request and stored in an approved and standardized place on your computer. When you visit or return to our website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected. The cookie also enables us to recall your past activities and post your account data. No personal information about you is stored on the cookie.  Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies, some aspects of our website will not work properly.  You must accept cookies to use our website.

 

We will NEVER share any of your personal information.

 

Communications:
CanadaWig.com will send out periodic newsletters detailing our updates, blowout sales events, promotions and News!  If you do not want to receive communications about products and services that may be of interest to you, you can opt-out by
updating your preference directly in our Newsletter communication.  A link is clearly provided at the bottom of every transmission.

 

Managing your Account:
If you wish to change your name, e-mail address, password, communication and/or opt-in preferences after you have registered, you can access your account by logging into "
My Account".

 

You may also request these changes by contacting Customer Care.

 

Website Security:
We maintain security safeguards designed to help us protect you and ourselves! For example, we use Secure Socket Layer (SSL) technology to encrypt your personal information. When you establish an account at CanadaWig.com, you choose a password to help protect your account information. A password is only as strong as you make it:  you should select a unique alpha-numeric password and keep it safe. You may change the password as often as you wish in your Account administration. 
Please never share your password.

 

Problems Logging In:
Our sign-in process is designed to help protect your privacy. If you have trouble signing in to our website, please ensure that you are using your registered e-mail address and/or correct password. Use the "forgot my password" feature to have your login information delivered to your inbox.  If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our site, please 
contact us.   CanadaWig.com username and passwords are Case-seNsiTive.

 

Order Confirmation:
CanadaWig.com sends an e-mail notice confirming acceptance of each order you place to the e-mail address you provided to us when signing up for an account.
  Please check your spam/bulk folders if you do not receive our emails and make sure you whitelist our email address/add it to your contact list.  If you receive a confirmation for an order you did not place, please contact us immediately!  CanadaWig.com has the right to change our listed policies and standard business operation practices at anytime.  Please be sure to review this page regularly, as our policies may have changed.

 

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TERMS AND CONDITIONS:

 

CanadaWig.com thanks you for visiting our website.  This website is operated by and all inquiries may be directed to:

You may also Contact Us by Phone or Email here.

 

Your use of this web site is governed by these Terms and Conditions. Please take a few minutes to review these Terms and Conditions. Your use of the Canadawig.com web site constitutes your agreement to follow these rules and to be bound by them.  If you do not agree with any of these Terms and Conditions, do not use the Canadawig.com web site.  Any new items, tools or features added to Canadawig.com shall also be subject to the Terms and Conditions.

 

These Terms and Conditions May Change.  Canada Wig reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Canadawig.com web site following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed.  For this reason, we encourage you to review these Terms and Conditions whenever you use this web site.  You can review the most current version of our Terms on this page at any time.

 

Copyright Notice
All of the Content you see on this web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Canadawig.com, one of its affiliates or by third parties who have licensed their materials to Canadawig.com. The entire Content of the Canadawig.com web site is copyrighted as a collective work under Canadian copyright laws and Canadawig.com owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the Canadawig.com website, and the site as a whole, are intended solely for personal, non-commercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way or delete or change any copyright or trademark notice.  No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Canadawig.com reserves complete title and full intellectual property rights in any Content you download from this web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Canadawig.com.

 

Submissions
We welcome your comments regarding the Canadawig.com web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to Canadawig.com shall be and remain the exclusive property of Canadawig.com. Your submission of any such Comments, whether via email, postal mail, or otherwise, shall constitute an assignment to Canadawig.com of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments.  Canadawig.com will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way.  For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

 

The content provided on this Site (including Content and Your Comments) is solely for informational purposes. It is your sole responsibility to consult a licensed physician or qualified health care professional for advice, diagnosis, and/or treatment of any health related condition. Submissions or opinions expressed on this Site are that of the individual expressing such submission or opinion and may not reflect our opinions.

 

Colours
We have done our best to display as accurately as possible all of the colours of the products shown on this web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.  On occasion, the Site may contain incomplete information, typographical errors, or inaccuracies as to description, pricing, promotions, sizing, fabrication, color or availability.  We reserve the right to correct errors at any time without prior notice (including after your order has been placed).

 

Product Information
Prices and descriptions of products are subject to change without notice.  We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.  We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.  Products displayed on this site are available until such product is discontinued by the Brand Name.  These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.  In some cases, merchandise displayed for sale on this site may not be available because of low inventory or back-ordered stock.  You will be notified immediately if products are discontinued or back-ordered.  The prices displayed on this site are quoted in Canadian Dollars and will be charged as such at checkout.

 

International Access
This Site may be accessed from countries other than Canada and may contain products or references to products that are not available outside of Canada. Any such references do not imply that such products will be made available outside of Canada. If you access and use this Site outside of Canada, you are responsible for complying with your local laws and regulations.

 

Site Transactions
We reserve the right to refuse service or any order placed with us or to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that appear, in our sole judgment, to be placed by dealers, resellers or distributors. If we limit or cancel an order, we will attempt to notify you through the email, billing address or telephone number you provided when the order was placed.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

 

Your Account Security
We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the Terms and Conditions, and we have no obligation to investigate the authorization or source of any such access or use of the Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.

 

Please see further discussion of site security in our Privacy Policy.

 

Disclaimer
This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Canadawig.com shall not be liable for any damages of any kind related to your use of this site.

 

Indemnification
You agree to defend, indemnify and hold Canadawig.com (including their officers, employees and agents) harmless from and against any and all claims, damages, costs and expenses, including lawyers' fees, arising from or related to your use of the site and/or breach of the Terms and Conditions.

 

Contact Information:  Questions about the Terms and Conditions should be sent to us here.
 

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